Resume
Experience
2015 - Present
Digital Patient Experience Manager
mydentist.co.uk
London, UK
Welcome to my personal website! I am excited to showcase the various projects and initiatives that I have led as the Digital Patient Experience Manager at mydentist.co.uk. From enhancing customer journey to optimizing digital touchpoints, my role has been dynamic and impactful. Feel free to explore and learn more about my journey.
2012 - 2015
Customer Experience Specialist
DentalCare Co.
Manchester, UK
During my time at DentalCare Co., I played a key role in revolutionizing the customer experience strategies. I spearheaded several innovative projects that resulted in improved patient satisfaction and retention. It was a fulfilling experience that honed my skills and passion for customer-centric solutions.
Education
2010 - 2014
Bachelor of Science in Business Administration
University of Manchester
Manchester, UK
My academic journey at the University of Manchester was enriching both academically and personally. The comprehensive curriculum and collaborative environment instilled in me a strong foundation in business administration, leadership, and analytical thinking.
2008 - 2010
Diploma in Digital Marketing
Manchester College of Marketing
Manchester, UK
Obtaining a Diploma in Digital Marketing equipped me with the latest insights and strategies in the digital landscape. The program expanded my understanding of consumer behavior, digital analytics, and emerging trends, laying a robust groundwork for my career.
Professional skillset
Strategic Planning
Digital Transformation
Customer Experience Optimization
Data Analysis & Insights
Languages
English (native)
French (proficient)
Spanish (proficient)