Jack Clifft
DIGITAL PATIENT EXPERIENCE MANAGER
Welcome
A personal website showcasing my projects as the Digital Patient Experience Manager at mydentist.co.uk
Welcome to my personal website! I am Jack Clifft, and I have had the privilege of serving as the Digital Patient Experience Manager at mydentist. Here, you will find a collection of the projects I have been involved in, each reflecting my passion for enhancing customer experience. This platform is a great way for me to share my journey and insights with you.
Paul Mead
Area Manager
Online booking has become an invaluable asset to the business and will only continue to grow and evolve. I believe the work and dedication he has shown to this project will be key in the success of mydentist this year and ongoing.
Grace Jones
Operations Manager
Jack is passionate about driving digital growth in mydentist and the difference Jack has been able to enable with online booking to practice teams has been overwhelming positive. I fundamentally believe we could not have achieved this without Jack at the steering wheel.
Michelle Shambrook
Divisional Director
Jack’s tireless efforts ensured that the process was not only swift but also meticulously controlled, balancing efficiency with precision. His ability to navigate challenges, implement innovative solutions, and provide unwavering support to colleagues highlights his dedication to excellence.
Andrew Higginson
BI Developer
Jack has been a constant driving force in "making it happen". Jack is focused on the overall performance of the business rather than his own personal achievements. He is the embodiment of both "we grow together" and "we achieve as one".
Customer Experience
Detailing the customer experience products I have completed
Online Booking
Developed an online booking product from inception, improved it iteratively by moulding it to the business requirements, completed a multi-site rollout and operationalised it in over 500 dental practices.
CRM
Designed a bespoke in-house CRM solution to serve practices with the web enquiry and dental history forms.
Dental Plan
Worked through the vendor selection process. This has allowed us to improve our customer loyalty strategy by getting more patients to sign up for a monthly subscription. We integrated this with our online booking system, creating a UK first product, allowing patients to sign up online and schedule their first appointment.